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Service/
Product:
VIP Connect!
- Providing end user control of calls and
messaging via single number reach, call screening, routing, and
comprehensive unified messaging. |
| Provider
with Competitive Advantage:
Major Underlying Carrier |
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What's
The Issue? In a nutshell . . .
 | Most managers touch at
least eight personal communication channels every day attempting
to manage messages. |
| With downsizing, the secretary/
personal assistant position continues toward extinction.
So, now there are more interruptions. |
| Feeding the messaging frenzy, the
internet, laptops, and cell phones have moved business outside
of the office, extending the workday. |
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What
Do End Users Want? To
eat well AND sleep well.
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Increased
Productivity
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“Load
balance” - Avoid interruptions; assure high priority
issues are immediately addressed, and low priority issues
fill the gaps. |
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Reduce
time spent on handling messages, and callbacks. |
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Reduce the
clock-time spent accomplishing a transaction. |
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Reduced
Stress
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Avoid
interruptions. |
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Receive
the important calls. |
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Redirect
unimportant calls. |
| Tools
that are easy to use. |
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Trends
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Portable
business tools - networked laptops and cell phones - have
spawned the Extended-Day Worker,
and the unshackled mobile worker. Extended-day
refers to the segment of the workforce that stretch the work day
by telecommuting outside of normal hours. Not only
is rising international commerce demanding working outside of normal
business hours, but also workers who where formerly
"strapped to their desks" are learning the increased
productivity provided by mobility. |
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Messaging
is skyrocketing. Since the mid '90's, messaging
vehicles have proliferated. Additional cell phones, voice
mailboxes, and email accounts, are clogging our Personal
Communications Channel. |
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The
Introduction of New Technologies
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WHAT
IS THE PROBLEM? Prior
to the proliferation of contact devices, the caller did not have a
choice in the communication task. Today, the caller has many
choices. Unfortunately, however, callers do not have a total
understanding of the recipient's preferences for receiving the
communication at that particular
moment. Just like dinnertime telemarketers, the caller has
control.
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The
Caller's Dilemma
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Where
is my associate?
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How
should I call? To
which of his devices should I send my message?
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For
what and when should I call?
I know my boss/ associate will be in meetings –
should I call her? I
think that it may be important. However, ….
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The
Recipient's Dilemma
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Who
do I need to inform of my location?
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I
wish that I did not have to screen my own calls. It's
killing my time and interrupting off-site meetings.
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I
only want the important data.
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I
would like my important contacts to know that I am available
to take their calls.
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WHAT
IS THE SOLUTION? The VIP
Connection Manager providing ...
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A
single telephone number to the subscriber for office, mobile, and
personal use,
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Call
screening for all incoming calls using a database holding personal
profiles managed by the individual subscribers,
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Call
routing to multiple devices,
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Integration
with a feature rich Unified Messaging system,
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Text-to-Speech
retrieval for email, (with voice reply), and
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Speech
Recognition for voice command navigation.
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This
plan allows the called party to choose when, where, and on what
communications terminal he or she
will take the call. This reversal provides personal organization
and increased productivity.
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The
Caller's Benefits
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Device/
location independence
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Single
number reach/ delivery assurance |
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The
Recipient's Benefits
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Device/
location independence
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Single
number reach
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Profile
filtering – rules based on sender/ time-of-day
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Unified
Messaging provides a single inbox for retrieval of all
messages - voice, email, or fax
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Features
Driving Benefits |
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Feature\
Benefit
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Balance
load/ Receive Important Calls
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Reduce
Time on Message
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Reduce
Clock Time
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Reduce
Interrupts
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User
Friendly
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| Single
Number Reach |
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Call
Screening, per profile
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Routing
to Subscriber
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Text-To-Speech
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Voice/
Speech
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Unified
Messaging
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